If you wish to delete your Account ID, please send us an email in either English or Japanese.
Please include the following 2 points in the email:

• Your request to delete your Account ID
• Your registered Account ID (This is not the user name shown on Air Tags etc.)

After checking the 2 points above, please send it to:

You will then receive a confirmation email. After we receive a reply to this confirmation email from you, we will delete your Account.
Once your Account is deleted, your previous Air Tags will be deleted as well. Once an Air Tag is deleted, it can not be retrieved again. Please consider carefully before you ask to delete your Account.

＜Please Note＞

• The “Account ID” is what you need to login, and it is not your user name that is seen on AirTags or your profile.
• If your email address is not registered, we can not delete your Account ID since the confirmation email can not be sent.