A Footmark will be recorded when you have your Sekai Camera application up and running with Air Profile turned ON, and another Sekai Camera user who has his/her Air Profile ON comes within approximately 300 meters of your iPhone.

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When you change your profile picture, it will take a short while until it is reflected in our Services. Please wait a moment.
If your profile picture does not change on your Air Profile, please restart Sekai Camera.

Air Profile will update your location information (latitude and longitude) when and only when your iPhone recognizes a new location or that you have moved. For this reason, Air Profile will not update unless iPhone’s sensors sense that you have moved. For example, when you are using the subway, Air Profile may freeze at the point where you went underground.

Also, even when it does recognize a movement, there may be a delay in reflecting it to Sekai Camera depending on the situation of the internet connection.

Your Air Profile cannot be seen by other users when you have turned Sekai Camera off. Your Air Profile may still appear after turning Sekai Camera off depending on your connection, but it will disappear after a while.

You can cancel your Air Profile from the SETUP menu in Liveview (LANDSCAPE position).
Slide the “PROF” switch below your profile picture to set it off, then tap “OK”.

Your Air Profile tag is displayed right above your iPhone.
Hold your iPhone up above yourself, and you will see your profile tag floating over your head. Please be careful while holding up your iPhone.

Air Profile shows information that you registered in SETUP (i.e. nickname, description, and profile picture).
Other users can also browse your self-introduction and profile picture through Liveview by tapping on your Air Tag, and then tapping your profile picture.
The content displayed through Air Profile, and the content displayed on any Air Tag’s profile are the same.

The URL shown on the password reset confirmation email has an expiry date for security reasons. After the expiry date, you will not be able to reset your password by accessing the URL.

In that case, please reset your password from the beginning.

Your password can not be reset by tapping the reset button. First, you will receive a reset confirmation by email to the email address you have registered.

• If you have already received a reset confirmation email:
  Please access the URL written on the email. Your password will be reset and you will receive another email with your new password.
• If you haven’t received the reset confirmation mail:
  Please go to the SETUP menu and check if the registered email address is correct. If there is a mistake, change your email address to the correct one and start the password reset from the beginning.
• If there was no mistake on the registered email address:
  Please restart the password reset from the beginning. If you still haven’t received an email after one hour, please try again later.

When you forgot your password, you can reset it in the following ways:

＜When you are logged in to Sekai Camera＞

1. Please check if your email address is registered on the SETUP menu. If your email is not registered, insert your email address and tap “OK”.
2. Tap on the reset button (the key icon) on the SETUP menu.
3. A confirmation email will be sent to the registered email address. Please access to the URL shown on the email.
4. You will receive a new password on your registered email address.
5. If you are logged in to Sekai Camera, please logout from the SETUP menu.
6. Login with your account ID and the new password, and go to SETUP menu to set a new password of your choice.

＜When you are logged out from Sekai Camera＞
Please send us an email in either English or Japanese.

Please include the 3 following information in your email:

• Please indicate your request: [password reset request]
• Your registered ‘Account ID’ (NOT your ‘nickname’ that is shown on Air Tags etc.)
• Your registered email address

After checking the above, please send an email to:

＜Please Note＞

• If your email address is not registered, you can NOT reset your password since we will not be able to send you a confirmation email.
• The “Account ID” is what is required to login, and it is not your ‘nickname’ that is seen on Air Tags or your profile.
• Your Account ID is important in administering our services – please don’t forget it.